We are so very sorry that it has taken so long to get a resolution to this problem. All your messages regarding this problem have been fowarded to the production team and these messages have made a difference. The production team is currently working towards developing a fix that will correct this problem. We just wanted to let you know what was happening at this time. Within the next four weeks we should have additional information on whether or when a fix will be available. Just as soon as we have any information we will advise. Again, we're sorry for the inconvenience that this difficulty has caused. Thank you for your patience and for the information you provided that assisted in resolving this problem."
